South Side Distribution Returns Policy
If an item is considered unsuitable for its intended purpose for any reason as stipulated by Australian Consumer Law, or if you simply change your mind, you are entitled to return and/or exchange the goods within 30 days from the date of delivery.
Cost of Returns and Exchanges
Returns are complimentary on all purchases if an exchange is made or if you choose to receive a credit note for future use.
However, if you request a refund, please note that the return postage and the original shipping cost will be deducted from the total refund amount. An administrative fee of $20, inclusive of GST, will also be applied.
To initiate a return or exchange, please complete our online Returns Form. Upon submission, our team will respond within 24 hours (Monday to Friday) with a pre-paid Australia Post shipping label (available for Australian residents only). Kindly affix the shipping label securely to your package and drop it off at your local post office. Our team will track your return, and once it is received, we will process your refund or exchange within 48 hours.
If you opted for a refund, it will be issued through your original payment method, and you will be notified via email. If you selected an exchange, you will receive a new order confirmation email and a subsequent dispatch notification.
Should your return not comply with our returns policy, we will inform you via email or phone. In such cases, we can return the product to you for a fee of $17.00. Please note that items will be held for a period of 90 days; after this period, they will be donated to charity.
We reserve the right to refuse any return if we suspect that our returns process is being abused or if there are unreasonable patterns of repetitive returns.
For items that are faulty or non-functional, please utilise the online Warranty Claim forms.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern South Side Distribution’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘South Side Distribution’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 72647849974. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Privacy Policy: How We Collect and Protect Your Information
At our company, we value your privacy and are committed to safeguarding your personal information. Our privacy policy outlines how we use and protect the data you share with us when using our website. Please read the policy below:
We may collect the following information:
We require this information to understand your needs and provide you with the best possible service. We may use it for internal record keeping, to improve our products and services, send promotional emails about new products, special offers, or other information which we think you may find interesting, and to customize the website according to your interests.
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use cookies to improve your browsing experience and to analyze web traffic. Cookies help us monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Please review the privacy statement of the relevant website.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please contact us immediately, and we will promptly correct any information found to be incorrect.
