Who is South Side Distribution?
South Side Distribution is a leading distributor of high-quality cycling products in Australia and New Zealand. The company is proud to offer an impressive range of products from eight top global brands, ensuring that customers have access to the best cycling equipment and accessories on the market. Whether you're a professional cyclist or an enthusiastic amateur, South Side Distribution is committed to providing you with the best possible products and services to help you achieve your cycling goals. With a focus on quality, innovation, and customer satisfaction, South Side Distribution is a trusted partner for bicycle shops, workshops, bicycle fitting studios & all cycling enthusiasts.
The product I'm looking at says it's in stock, is it really in stock?
As a customer, it is completely understandable that you want to ensure the product you are interested in purchasing is truly in stock. All products showing as in stock are ready for immediate dispatch.
How long do you take to dispatch orders?
We pride ourselves on our quick turnaround times and commitment to customer satisfaction. To ensure that you receive your order as soon as possible, we dispatch all orders received by 1pm (AEST) the same day Monday-Friday. For orders received between 1-3pm, we will do our best to dispatch them the same day as well, but we cannot guarantee it. Orders received after 1pm on weekdays will definitely be dispatched the following business day.
We understand how important it is to receive your order promptly, and we work tirelessly to ensure that your order is processed and dispatched as quickly as possible. If you have any questions or concerns about your order, please don't hesitate to contact us.
Who do you use to ship your orders?
Shipping Information for Various Order Weights
For orders weighing less than 1kg, we use Australia Post Express. For heavier orders, we ship with Australia Post Parcel or StarTrack Road Express.
What does delivery cost?
B2B: Shipping is free for orders over $500 excluding GST. For orders below this threshold, the cost is $17 excluding GST.
B2C: Shipping is free for orders over $59 excluding GST. For orders below this threshold, the cost is $12 excluding GST.
What are the ways to get in touch with South Side Distribution?
There are multiple options available for communication: online chat, email, or phone call.
What is the warranty on the products you sell?
The brand's warranty policy determines the warranty coverage for the products we sell.
What is the process to file a warranty claim?
Just complete the online warranty claim form and we'll take care of the rest. We'll make sure to keep you informed throughout the process.
What is the process for making a return?
To initiate your return process, fill out our online returns form, and we will email you a returns number. Please ensure that you write this number legibly on the shipping address label.
